Once in “Property & Claims Management,” navigate to “Venue Profile” in the purple left-hand side bar. 

  • Name: edit your venue name. To edit your account name/url please contact us.
  • Description: add or edit a description to your venue. This will appear on your public lost and found page so add hours/other information for customers. 
  • Image/Logo: add, delete, or edit your venue logo. For best results, logo size should be 256 x 256 pixels at 72 dpi.

Remember to click ‘save’ after making any edits. 

Add/edit the return shipping address for your venue.

You can add multiple addresses if you are shipping from multiple locations. To add another address, click the green “add address” button. 

Note: you are not able to send shipping invoices until you have a return address set up. 

 

Click “Save” after making any edits. 

If you have a “Premium Plus” subscription or higher, you can edit branding here. For more information, click here.

To add or edit information in your venue profile go to the ‘profile’ link in the top menu bar.

Note: If you are on the dashboard you can quickly get into Lost and Found by clicking the “Items” link.

Go to the top link in the profile section. It will be named “Location Profile” if you are a Venue or “Event Profile” if you are an event.

Upload or edit your logo. Logos must be sized 256 pixels width by 256 pixels height at 72 dpi. You can upload a .jpg or .png file type. If you need help with sizing, please reach out.

You can also delete your Logo in this area.

Update your Venue Name on this page. If you would like to change the URL of your Venue please contact us.

In your description, you can give your lost and found hours, claim processing time, or any information you would like to share.

Once you update your profile, click the ‘Save Changes’ button.

Note: if you have multiple venues, you can switch between by going to the dashboard. To get to the dashboard if you are in Lost and Found, click your ‘Venue Name’ at the top left.

When you are on the dashboard you can switch your venue by clicking ‘Change Venue.’