Lost and Found

Click ‘Venue Settings’ on the purple side bar and find the ‘Custom Settings’ section.

Custom messages can be used when replying to claims. Instead of having to type messages out every time, you can use these pre-written messages.

Choose ‘Custom Messaging’ on the Settings menu.

To create a new message, add a title and message. Once you are happy with your message, click ‘Save.’

If you want to edit a message, click the ‘Select Message’ drop down and choose the message you wish to edit. Make your changes, and click ‘Save.’

To use these messages, open a claim and scroll to the message section. Above the text box, click the ‘Select Default Message’ toolbar and pick the message. When you pick the message, it will appear in the text box.

You can make more edits to the message if need be, then you can click ‘Send’ to message the claimant.

These are the messages that automatically send as claims move throughout the process. Some of our clients like to add the hours and location of their lost and found, or let claimants know how long it can take to hear about their claim.

To create a new email, choose ‘Auto Emails’ on the settings menu.

Choose the email you wish to edit from the dropdown menu. Edit the email copy in the text box. If you wish to add a dynamic variable such as Claim Number or Claimant Name, select it from the ‘Insert Variable” dropdown menu.

When you’re happy with the email, you can see how it will look by clicking the blue ‘Preview’ button.

If it looks good, click ‘Save.’

Custom locations will help with lost and founds that have multiple storage facilities. You can add the name of the different storage locations, or even just what bin or drawer it is in.

• Choose ‘Item Storage Locations’ on the menu. 
• To add your first location, simply type the name of the location. 
• To be able to save items to the location, you must toggle the switch to “on” for the item categories. 
• Click the ‘Save’ button at the bottom.
• To add another, click the ‘Add New’ button at the bottom and repeat the steps above.
• To edit or delete a location, click the drop down and the location you wish to edit. 
• Make the edits to the name, or categories to include and click ‘Save.’
• To delete, click the ‘X’ next to the name text box and confirm you wish to delete the location.

When looking at items on the dashboard, you will see ‘Item Storage Location’ on the bottom left. You can select the locations you added to show where the items are stored.

The platform comes with predefined archive reasons, this feature lets you add and delete to customize what works best for your lost and found.

1. Click ‘Archive Reasons’ on the menu. 
2. Click on the ‘Select Archive Reason’ drop down to see what reasons are active. 
3. You can select active reasons to edit or delete.
   • To edit, type in the tool box and click ‘Save.’
   • To delete, click the ‘X’ next to the text box. 
   • Please note, ‘Shipped’ and ‘Picked Up’ cannot be edited or deleted.
4. To add a new reason, type in the text box and click ‘Save.’
5. If you want a category to default to a reason when it archives at expiration, click the reason from the drop down, and select the categories you want to default to the reason.
   • If you want to select multiple in a row hold down shift when you click.
   • If you want multiple not in a row, hold down command when you click.

Item Logging fields can be added and customized for your needs. 

Adding Custom Fields:

• Click ‘Custom Logging Fields’ on the left toolbar.
• To add a custom field, click the ‘Add New Custom Field’ button. 
• Type a name for the field in the text box.
• Choose if you would like a text input, date input or a dropdown selection.
  • Text: when logging the item, you will add custom text.
  • Dropdown: use when you wish to have predefined selections for the logger to choose from. 
    • To add dropdown options, click the ‘Add’ button next to ‘Edit Add Dropdown Selections.’
    • Type the selection title in the ‘Dropdown’ text box. 
    • Click ‘Add’ to continue adding more options.
    • Click the red ‘-’ to delete the selection.
  • Date: choose when you want to include a date when logging the item. Date found (when the item is logged) and expiration date are automatically included. 
• Click the ‘Save’ button to save the field.

Adding Custom Sections:

• You can organize your custom fields into sections. 
• To add a section, go to the ‘Add / Edit Section’ header and click the ‘Add New Section’ button.
• Type your section name in the text box and click ‘Save.’
• To edit a custom field or section, select it from the list below, update it and click ‘save.’

Item categories are customizable. We have setup accounts with default categories, but you can change, add, or delete those categories based on your needs. 

To edit your custom branding, click ‘Venue Profile’ on the side menu. Then, on the left menu, click ‘Custom Branding.’

You can choose to show or hide a number of items on your public lost and found website. To have them on your page, make sure it is toggled ‘On.’ To have it hidden on your page, toggle it ‘Off.’:

•  “Browse Items” and “File a Claim” text links with the Pixit logo at the top of the page.
• The Pixit footer at the bottom of the page.
• The Mega Banner which includes your logo and organization name.

If you want to include a Mega Banner, you can add an image for it at the bottom.

• Size your image to be 1385 pixels width by 300 pixels height at 72 dpi.
• Click the ‘Upload Image’ button and choose the image from your files.

You can also customize the colors on your page. Without customization, they are the Crowdfind default colors.

• To edit the colors, type in the hexadecimal (hex) color, or choose a color by clicking the grey square next to the text box and use your mouse to find the right color. 

Once you are happy, click ‘Save Changes.’